Your privacy matters to us. This Privacy Policy explains what personal information jiliphgo collects from Filipino players, how we use it, and the rights you have over your own data. Please read this page carefully before using our platform.
Last updated: 2025. Applies to all users accessing jiliphgo from the Philippines.
When you create an account on jiliphgo, we collect the personal details you provide during registration, including your full name, date of birth, email address, mobile number, and preferred payment method. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years, and set up your account wallet for PHP transactions. We may also ask for a government-issued ID or other supporting documents as part of our Know Your Customer (KYC) process, which is a standard requirement for licensed online gaming platforms operating in the Philippines. All registration data is stored securely and is only accessible to authorised personnel within our organisation. You are responsible for keeping your account details accurate and up to date, and you can request corrections at any time by contacting our support team.
As you use the jiliphgo platform — whether you are placing sports bets, playing bingo, checking your wins, or browsing the deposit page — we automatically collect data about your activity, including the pages you visit, the games you play, the bets you place, and the time and duration of your sessions. This usage data helps us understand how Filipino players interact with the platform so we can improve navigation, personalise your experience, and ensure that the games and features you use most are always performing well. We also collect technical information such as your device type, operating system, browser version, and IP address, which is used for security monitoring and to optimise the platform for mobile users. This data is processed in aggregate where possible and is not used to make automated decisions that would negatively affect your account without human review. If you have questions about how your activity data is used, the FAQ page has further guidance.
When you make a deposit or request a withdrawal on jiliphgo, we collect the transaction details necessary to process your payment, including the amount, the payment channel used, and the timestamp of the transaction. We work with local Philippine payment providers to support GCash, Maya, and other popular methods, and the data shared with these providers is limited strictly to what is needed to complete your transaction. We do not store your full card numbers or mobile wallet PINs on our servers — sensitive payment credentials are handled directly by the payment provider in accordance with their own security standards. Transaction records are retained for a period required by applicable Philippine regulations and are used for dispute resolution, fraud prevention, and financial reporting purposes. If you notice any discrepancy in your transaction history, you can review your records after logging in or raise a concern through the FAQ page.
jiliphgo may collect general location information derived from your IP address to confirm that you are accessing the platform from the Philippines and to comply with geographic restrictions that apply to online gaming services. We do not collect precise GPS coordinates from your device unless you explicitly grant that permission through your browser or mobile operating system settings. Device signals such as screen resolution, language preference, and time zone are collected to help us deliver a properly formatted and localised experience for Filipino users on both mobile and desktop. This data is used solely for platform optimisation and compliance purposes and is not sold or shared with third-party advertisers. You can manage location permissions through your device settings at any time without affecting your ability to use the core features of the platform.
A clear summary of the security measures we apply and the choices available to you as a Filipino player on jiliphgo.
We use industry-standard encryption (TLS/SSL) to protect data transmitted between your device and our servers, and all stored personal data is protected by access controls that limit who within our organisation can view or process it. Our systems are monitored continuously for unusual activity, and any suspected security incident is investigated promptly. We also conduct periodic reviews of our data handling practices to ensure they remain aligned with applicable Philippine data protection requirements. While no online platform can guarantee absolute security, we take every reasonable step to keep your information safe.
As a user of jiliphgo based in the Philippines, you have the right to request access to the personal data we hold about you, to ask us to correct any inaccurate information, and to request deletion of your data in circumstances where we no longer have a lawful basis to retain it. You may also object to certain types of processing or ask us to restrict how we use your data while a concern is being resolved. To exercise any of these rights, please contact our support team using the details provided on the platform, and we will respond within a reasonable timeframe in accordance with applicable law.
jiliphgo does not sell your personal data to third parties. We share your information only with service providers who assist us in operating the platform — such as payment processors, identity verification services, and hosting providers — and only to the extent necessary for them to perform their services. All third-party providers we work with are required to handle your data in accordance with applicable privacy standards. We may also disclose your data to regulatory or law enforcement authorities if required to do so by Philippine law or a valid legal order. Any such disclosure will be limited to the minimum information necessary to satisfy the legal requirement.
We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine regulations governing online gaming and financial record-keeping. When data is no longer needed for the purposes for which it was collected and there is no legal obligation to retain it, we securely delete or anonymise it. Transaction records and identity verification documents may be retained for longer periods to comply with anti-money laundering and responsible gaming obligations. If you close your account, we will process your data deletion request in accordance with our retention schedule and notify you once the process is complete.
jiliphgo may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine law. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users through their account. We encourage you to review this page periodically so you are always aware of how your information is being handled. If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a privacy concern, please contact our support team at the email address displayed on the platform — we are committed to responding promptly and transparently. For general questions about how the platform works, the FAQ page is a helpful starting point, and you can also review our Terms and Conditions and Responsible Gaming pages for related information.
If you have concerns about your data or want to know more about how jiliphgo handles your information, check the FAQ or log in to manage your account settings.